Support Portal

Get help with Zipply Logistics - We're here to help you succeed

24/7

Email Support

Get help via email. We respond within 24 hours.

Send Email →
Always

Documentation

Browse our comprehensive API and integration docs.

View Docs →
Always

FAQ

Find answers to common questions instantly.

Browse FAQs →
Real-time

System Status

Check current system status and uptime.

View Status →

Common Issues

Installation Issues

Problems installing or connecting the app to your Shopify store

Rate Calculation

Questions about how shipping rates are calculated

Order Processing

Help with processing orders and generating labels

Tracking & Notifications

Issues with tracking numbers or customer notifications

Contact Information

General Support

hello@zipply.ca

Technical Issues

hello@zipply.ca

Sales & Partnerships

hello@zipply.ca

Response Time

Typically within 24 hours

Support Hours

Monday - Friday9 AM - 6 PM PST
WeekendLimited Support
EmergencyEmail Anytime

Note: For urgent issues affecting live orders, please email with "URGENT" in the subject line for prioritized support.

Additional Resources

API DocumentationBilling GuidelinesChangelogPrivacy Policy

For all issues, questions, or support needs, contact us at hello@zipply.ca