Privacy Policy

Introduction

Zipply Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify shipping app and related services.

Information We Collect

Store and Order Information

When you install our app, we collect information necessary to provide shipping services:

• Store domain and basic store information
• Order details (shipping addresses, package dimensions, weights)
• Customer shipping information (names, addresses, contact details)
• Product information related to shipped items

API and Authentication Data

We store API keys and authentication tokens to securely connect your store with our shipping services.

Usage Data

We collect information about how you use our app, including shipping history, settings configurations, and service preferences.

How We Use Your Information

We use the collected information to:

• Process and fulfill shipping orders
• Generate shipping labels and tracking information
• Calculate shipping rates
• Send shipping notifications to your customers
• Provide customer support
• Improve our services and app functionality
• Comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

• Shipping Partners: WooDelivery and other logistics providers to fulfill deliveries
• Payment Processors: Stripe for processing payments
• Service Providers: Third-party services that help us operate our app
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure API connections, and regular security audits. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you uninstall our app, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at hello@zipply.ca

GDPR Compliance (EU Users)

For users in the European Union, we comply with GDPR requirements. Your data is processed based on consent, contractual necessity, or legitimate interests. You have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.

CCPA Compliance (California Residents)

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). Contact us to exercise your rights or obtain more information about our data practices.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: