Billing Guidelines

Understand how Zipply billing works and what to expect

Billing Overview

Zipply operates on a bi-monthly billing cycle to provide you with regular, predictable invoicing for all shipping services completed during each period.

  • Billing Frequency: Invoices are issued bi-monthly (twice per month)
  • Payment Terms: Net 15 - payment is due within 15 days of invoice receipt
  • Delivery: Invoices are sent to your merchant email address on file

What's Included in Your Invoice

Each invoice provides a comprehensive breakdown of all services completed during the billing period:

  • Delivery Details: Complete list of all deliveries completed, including tracking numbers, dates, and destinations
  • Service Breakdown: Clear categorization by service level (Same-Day, Next-Day, Standard)
  • Individual Fees: Line-item pricing for each delivery, showing base rate and any additional charges
  • Summary Totals: Subtotals by service type and overall invoice total
  • Applicable Taxes: Any applicable taxes or surcharges clearly itemized

Payment Information

Payment Methods

We accept payment via credit card, ACH transfer, or wire transfer. Payment instructions are included with each invoice.

Late Payments

Payments not received within the net 15 terms may be subject to late fees and could affect your account status. Please contact us immediately if you anticipate any payment delays.

Disputes

If you have questions or concerns about any charges on your invoice, please contact our billing team within 7 days of invoice receipt. We'll work with you to resolve any discrepancies promptly.

Billing Cycle Schedule

Our bi-monthly billing operates on the following schedule:

First Period

Service Period: 1st - 15th of the month
Invoice Date: Approximately 16th - 18th of the month
Payment Due: 15 days after invoice date

Second Period

Service Period: 16th - End of month
Invoice Date: Approximately 1st - 3rd of the following month
Payment Due: 15 days after invoice date

Important Notes

  • •You are only billed for completed deliveries. Cancelled orders are not invoiced.
  • •All pricing is confirmed at the time of order creation and will not change retroactively.
  • •Volume discounts and custom pricing agreements are reflected automatically on your invoices.
  • •Ensure your merchant email address is kept up to date to receive invoices promptly.

Billing Questions?

Our billing team is here to help with any questions about your invoices, payment methods, or billing schedule.

Contact Billing Support