Frequently Asked Questions
Find answers to common questions about Zipply Logistics
All
Getting Started
Shipping Services
Pricing
Orders & Fulfillment
Tracking & Notifications
Technical
API Integration
Support
Getting Started
How do I install the Zipply Shopify App?
Getting Started
Do I need a Zipply account to use the Shopify app?
Getting Started
Is there a free trial available?
Shipping Services
What shipping services does Zipply offer?
Shipping Services
What areas do you serve?
Shipping Services
What are your weight and size limits?
Pricing
How is shipping calculated?
Pricing
Are there any hidden fees?
Pricing
Do you offer volume discounts?
Orders & Fulfillment
How do I process an order?
Orders & Fulfillment
Can I fulfill orders automatically?
Orders & Fulfillment
What if I need to cancel an order?
Orders & Fulfillment
Can I schedule pickups?
Tracking & Notifications
How does tracking work?
Tracking & Notifications
Can customers track their packages?
Tracking & Notifications
What notifications are sent?
Technical
Is my data secure?
Technical
Can I use the API directly?
Technical
What if the Shopify app stops working?
API Integration
Can I integrate Zipply without using Shopify?
API Integration
What can I do with the API?
API Integration
How do I authenticate API requests?
API Integration
Is there an API rate limit?
Support
How do I contact support?
Support
Do you offer phone support?
Support
What are your support hours?
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